Our own specialists and our trained partners are committed to providing you with the best support possible.

Support for partners

Second Level Support comes at no extra cost for Securepoint partners.

Please contact our german-speaking support via the ticket system at the reseller-portal*.
You can independently create tickets and view the current processing status at any time.

* Access to the reseller-portal is only possible for registered contract partners. If you have no access data, please register as a reseller at: https://my.securepoint.de/index/register

Support for end customers with a support contract

If you are an end customer and have signed a support contract with Securepoint, then please get in touch using the telephone number listed below or send an email to support.

Securepoint support hotline and remote help

Phone:+49 4131/2401-10
Remote help:Remote tool (EXE file)
Forum/online helpSecurepoint support forum
Wiki/knowledge database:FAQ/knowledgebase


You receive qualified support within a matter of minutes.

Support for end customers without a support contract

First Level Support for end customers without a support contract is provided directly on site by your Securepoint partner.

You can also visit our Securepoint support forum or our FAQ/knowledgebase system. For more information, manuals and downloads, visit our website download.securepoint.de.

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Remote help tool


The remote help tool allows us to give you further assistance directly and quickly. Simply download the QuickSupport-Tool:

Customer opinion

"Securepoint provides superb free of charge support. We had a problem with a VoIP-VPN telephone recently. The support representative applied himself to the task straightaway and did everything in his power to solve the problem as quickly as possible. It was a great pleasure to work with him. If only support representatives from other companies were as committed!"

Benjamin Fischer
Röder Elektro GmbH